Terms & Conditions

Shipping & Delivery

We will dispatch your order within 5 business days after payment completion from our office in Germany.
Some orders may arrive in separate packages depending on the combination of items you ordered.

Orders to Germany take 3-4 business days to be delivered, after they’ve been dispatched.
Orders inside the EU normally take 7-10 business days to be delivered, after they’ve been dispatched.
Orders outside the EU can take up to 21 business days to be delivered after they’ve been dispatched, depending on customs.

We do not take responsibility for late or non-delivery due to factors outside our control.

Packaging and delivery costs

Packaging and delivery costs depend on item types, quantity, and destination. You’ll find the individual shipping costs on the respective product page. Orders worth over €66.66 in total are delivered free of charge.


All prices include 19% EU VAT.

We reserve the right to change any pricing without notice in the case of error or in the case of an increase in manufacturer’s prices.


We only accept returns for broken or defective goods unless otherwise agreed between you, the customer, and us. If you are going to be making a return, please do so within 7 days of receiving your order. Deductions for postage will be made.

We require all items below €50 are sent back by recorded delivery and all items above €50 are sent back by special delivery.
We do not take any responsibility for the delivery of returned items.

Please contact us at sales@heavylistening.com if you are returning your order.

Privacy Policy

The personal information requested from you either for the purpose of processing your order, or for the return of information to you via e-mail is never provided to third parties. Our site may contain links to a number of independent sites. Please be aware that this privacy policy does not extend to any collection of information by those sites.

We operate within the guidelines set out by German law.

If you have any questions, please contact us by email: sales@heavylistening.com

HEAVYLISTENING was founded in 2011 by Carl Schilde & Anselm Venezian Nehls.
They create and curate award-winning sonic experiences.

Learn more about HEAVYLISTENING